Contact Us

We are here to help make your shopping experience as seamless as possible.

Whether you need assistance choosing the right vase for your space or have questions about an existing order, our customer support team will be happy to assist you.

How We Can Help

Please contact us regarding:

Product information, vase dimensions, materials, colors, and specifications.

Questions about choosing the right vase for your space.

Order confirmation or status updates.

Shipping and delivery enquiries.

Damaged, broken, cracked, chipped, missing, or incorrect items.

Returns and refunds.

Payment-related questions.

Privacy requests or other customer service concerns.

Customer Support

Our customer support team is available to assist with product enquiries, orders, shipping, payments, returns, refunds, damaged products, and other store-related concerns.

Requests involving shipping carriers, payment providers, order investigations, or privacy matters may require additional processing time.

Existing Orders

When contacting us about an existing purchase, please include:

Your order number.

The email address used at checkout.

A brief description of your enquiry.

This information will help us locate your order and assist you more efficiently.

Product Enquiries

CLAYMORIA specializes in vases and decorative home accessories, including glass vases, ceramic vases, flower vases, tabletop vases, and other decorative pieces for the home.

If you have questions about a product's size, material, color, finish, intended use, or care instructions, please contact us before placing your order.

When possible, include the product name or a link to the product you are asking about so that we can assist you more efficiently.

Damaged or Incorrect Items

Because many of our vases are made from glass, ceramic, or other fragile materials, we recommend inspecting your product and packaging promptly after delivery.

If your order arrives damaged, broken, cracked, chipped, incomplete, or incorrect, please contact us as soon as possible.

Include clear photographs or videos showing:

The product and the issue.

The original packaging and protective materials.

The shipping box.

The shipping label, where applicable.

Please retain the product and its original packaging until we have reviewed your request or provided further instructions.

This information will help our team review your request and provide an appropriate solution.

Returns

Please contact us before returning any item. Our customer support team will review your request and provide the correct return instructions and designated return address if your return is approved.

Items returned without prior authorization may not be accepted or processed.

For complete information about return eligibility, conditions, costs, and refunds, please review our Return & Refund Policy.

We appreciate your trust in CLAYMORIA and look forward to helping you find beautiful vases and decorative pieces for your home.

Business Information

CLAYMORIA is owned and operated by Yiwu Pingzhan Network Technology Co., Ltd. The company is responsible for the sale of vases and decorative home products, order processing, customer support, shipping, returns, refunds, and other transactions conducted through the CLAYMORIA online store.

Brand Name: CLAYMORIA

Company Name: Yiwu Pingzhan Network Technology Co., Ltd.

Registered Address: Room 502, Building A, Lanting Plaza, No. 1251 Chengbei Road, Futian Subdistrict, Yiwu, Jinhua, Zhejiang, China

Email: service@claymoria.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.