Terms and Conditions

These Terms and Conditions govern purchases made through the CLAYMORIA online store (“CLAYMORIA”), operated by Yiwu Pingzhan Network Technology Co., Ltd. CLAYMORIA is owned and operated by Yiwu Pingzhan Network Technology Co., Ltd. By placing an order through our website, you enter into a purchase transaction with Yiwu Pingzhan Network Technology Co., Ltd., subject to these Terms and the policies published on our website.

These Terms and Conditions apply to all purchases made through our online store. By placing an order, you agree to these Terms and the policies published on our website.

Product Information

CLAYMORIA specializes in vases and decorative home accessories, including decorative vases, flower vases, tabletop vases, ceramic vases, glass vases, and other decorative pieces for the home.

We make reasonable efforts to display product descriptions, dimensions, materials, colors, finishes, prices, and images accurately. However, actual colors, textures, finishes, dimensions, and product appearance may vary slightly due to lighting conditions, screen settings, photography, manufacturing variations, or the characteristics of handmade and decorative products.

Flowers, plants, branches, and other decorative accessories shown in product images are not included unless specifically stated in the applicable product description.

Customers are responsible for reviewing product dimensions, materials, specifications, care instructions, and intended use before purchasing.

We may correct errors, update product information, modify products, or change product availability without prior notice.

Orders

An order confirmation confirms that we have received your order but does not guarantee final acceptance.

We may refuse, limit, or cancel an order because of payment failure, suspected fraud, inventory shortages, pricing errors, shipping restrictions, inaccurate customer information, or other reasonable circumstances.

If an order is canceled after payment has already been collected, the applicable amount will be refunded to the original payment method.

Customers are responsible for providing complete and accurate billing, shipping, and contact information when placing an order.

Prices and Payment

Prices, shipping fees, applicable taxes, discounts, and the final order total will be displayed during checkout where applicable.

Prices and promotional offers may change without prior notice.

By submitting payment information, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.

Payments may be processed through third-party payment providers and may be subject to their applicable terms and privacy policies.

Shipping and Delivery

Shipping and delivery times are estimates and may be affected by destination, customs processing, carrier delays, severe weather, holidays, remote locations, or other circumstances beyond our reasonable control.

Please review our Shipping Policy for complete information regarding order processing, shipping methods, estimated delivery times, and related conditions.

Delivery dates are estimates and are not guaranteed unless otherwise required by applicable law.

Returns and Refunds

Returns, cancellations, exchanges, damaged or defective products, incorrect orders, and refunds are subject to our Return & Refund Policy and applicable consumer protection laws.

Please contact us before returning any product. Unauthorized returns may not be accepted or processed.

Customers may be required to provide photographs, videos, packaging information, shipping labels, or other reasonable evidence when reporting damaged, defective, incomplete, or incorrect products.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

Product Use and Safety

Please follow all care and usage instructions provided with each product.

Vases should be placed on stable, level surfaces and handled carefully. Glass, ceramic, and other fragile materials may break, chip, crack, or become damaged if dropped, struck, exposed to sudden impact, or handled improperly.

Keep fragile vases away from unstable surfaces, edges, and locations where they may easily fall or be knocked over.

When using a vase with water or fresh flowers, please confirm that the product is suitable for holding water. Certain decorative vases may be intended primarily for dried flowers, artificial flowers, branches, or decorative display.

Please review the individual product description and care instructions before use.

Customers should exercise appropriate caution when handling broken or damaged glass, ceramic, or other fragile materials.

Promotions

Discounts and promotional offers may have specific eligibility requirements, expiration dates, minimum purchase requirements, or product restrictions.

Promotional offers and discount codes cannot be combined unless expressly stated otherwise.

We reserve the right to modify, suspend, or end promotional offers where permitted by applicable law.

Prohibited Activities

Fraudulent orders, unauthorized resale, promotion abuse, submission of false information, interference with website operations, misuse of our intellectual property, and other unlawful or unauthorized activities are prohibited.

We reserve the right to refuse or cancel transactions or restrict website access where we reasonably believe these restrictions have been violated.

Limitation of Liability

To the fullest extent permitted by applicable law, CLAYMORIA and Yiwu Pingzhan Network Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from an order, product, service, or use of our online store.

Nothing in these Terms limits or excludes any consumer rights or liabilities that cannot legally be limited or excluded.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes to our products, services, business practices, or legal obligations.

Any revised version will be posted on this page. The Terms in effect when an order is placed will generally apply to that purchase unless otherwise required by applicable law.

Business Information

CLAYMORIA is an online retail store owned and operated by Yiwu Pingzhan Network Technology Co., Ltd. The company is responsible for the sale of vases and decorative home products, order processing, customer support, returns, refunds, and other transactions conducted through the CLAYMORIA online store.

Brand Name: CLAYMORIA

Company Name: Yiwu Pingzhan Network Technology Co., Ltd.

Registered Address: Room 502, Building A, Lanting Plaza, No. 1251 Chengbei Road, Futian Subdistrict, Yiwu, Jinhua, Zhejiang, China

Email: service@claymoria.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.

Contact Us

For questions about these Terms and Conditions, our products, or your order, please contact us at:

Email: service@claymoria.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.