FAQ

Frequently Asked Questions

CLAYMORIA is owned and operated by Yiwu Pingzhan Network Technology Co., Ltd.

CLAYMORIA specializes in vases and decorative home accessories, including glass vases, ceramic vases, flower vases, tabletop vases, and other decorative pieces designed to complement a variety of interior styles.

How do I place an order?

Choose your preferred vase or decorative product, select the available options where applicable, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

A confirmation email will be sent to the email address provided at checkout after your order has been successfully submitted.

Can I change or cancel my order?

Please contact us at service@claymoria.com as soon as possible.

We will make reasonable efforts to assist you, but changes or cancellations cannot be guaranteed once your order has entered processing, packaging, fulfillment, or shipment preparation.

How can I track my order?

Tracking details will be emailed to you once your order has shipped and tracking information becomes available.

Please allow some time for the shipping carrier to update the tracking status after a shipping label has been created.

When will my order arrive?

Delivery times depend on your location, product availability, selected shipping method, carrier service, customs processing, and local delivery conditions.

For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch, in addition to our typical 1–3 business day processing time.

Please review our Shipping Policy for complete details.

Are flowers included with the vase?

Unless specifically stated in the product description, flowers, plants, branches, and other decorative accessories shown in our product images are for styling and display purposes only and are not included with the vase.

Please review the individual product description carefully before placing your order.

Can I put water in my vase?

This depends on the individual product.

Many of our glass and ceramic vases may be suitable for fresh flowers and water, while certain decorative vases may be designed primarily for dried flowers, artificial flowers, branches, or decorative display.

Please review the product description and care instructions for the specific vase before adding water.

Are the colors and sizes exactly as shown?

We make reasonable efforts to display product colors, dimensions, materials, textures, and finishes accurately.

However, actual colors and appearance may vary slightly due to screen settings, lighting conditions, photography, manufacturing variations, or the characteristics of handmade and decorative products.

Please review the dimensions listed on the product page before purchasing.

How should I care for my vase?

Care requirements may vary depending on the material and finish of the vase.

Handle glass, ceramic, and other fragile products carefully and place them on a stable, level surface. Avoid dropping, striking, or exposing fragile products to sudden impact.

Please follow any specific care instructions included in the applicable product description or packaging.

What if my vase arrives damaged or broken?

If your order arrives damaged, broken, cracked, chipped, or incorrect, please contact us at service@claymoria.com as soon as possible.

Please include your order number and clear photographs of:

The damaged or incorrect product.
The shipping box.
The protective packaging.
The shipping label, where applicable.

Please keep the product and original packaging until we have reviewed your request or provided further instructions.

We will review the issue and provide an appropriate solution in accordance with our applicable policies.

How do I request a return?

Please review our Return & Refund Policy and contact us at service@claymoria.com before returning any product.

Please include your order number and reason for the return.

Do not send products back without authorization or return instructions. If your return is approved, we will provide the appropriate return address and instructions.

Which payment methods do you accept?

Available payment methods are displayed securely during checkout and may vary depending on your location, currency, device, and payment provider.

Please review our Payment & Security page for additional information.

Do you ship internationally?

Available shipping destinations and shipping methods will be displayed during checkout.

International delivery times may vary depending on the destination, shipping carrier, customs processing, and local delivery conditions.

International shipments may also be subject to customs duties, import taxes, or local fees depending on the destination country.

Please review our Shipping Policy for complete information.

Business Information

Brand Name: CLAYMORIA

Company Name: Yiwu Pingzhan Network Technology Co., Ltd.

Registered Address: Room 502, Building A, Lanting Plaza, No. 1251 Chengbei Road, Futian Subdistrict, Yiwu, Jinhua, Zhejiang, China

Email: service@claymoria.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.

Still Need Help?

If you have questions about our vases, your order, shipping, delivery, returns, refunds, or damaged products, please contact us at: