Privacy Policy

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit the CLAYMORIA online store, place an order, purchase our vases and decorative home products, or contact us.

CLAYMORIA is owned and operated by Yiwu Pingzhan Network Technology Co., Ltd.

Orders, Delivery, Returns, and Refunds

To purchase a product, select the item you wish to purchase, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

Orders are delivered to the shipping address provided at checkout. A shipping confirmation email with available tracking information will be sent after dispatch.

To request a return, contact service@claymoria.com within the return period stated in our Return & Refund Policy and before sending any item back. If your return request is approved, we will provide the appropriate return address and instructions.

Approved refunds are issued to the original payment method after an eligible return has been received and inspected. Please review our Shipping Policy and Return & Refund Policy for complete conditions and processing times.

Information We Collect

We may collect:

Your name, email address, phone number, and shipping address.

Account, order, payment, and transaction details.

Customer service communications.

Device, browser, IP address, and website activity.

Information collected through cookies and similar technologies.

Payment details are processed securely by our payment providers. We generally do not directly store complete payment card information processed by third-party payment providers.

How We Use Your Information

We may use personal information to:

Process and fulfill orders.

Arrange shipping and delivery.

Provide customer support.

Communicate order and shipping updates.

Process returns, replacements, and refunds.

Improve our website, products, and services.

Prevent fraud and maintain website and transaction security.

Send marketing communications where permitted.

Personalize your shopping experience where permitted.

Meet applicable legal and regulatory requirements.

Sharing Personal Information

We may share necessary personal information with service providers that help us operate the CLAYMORIA online store, including Shopify, payment processors, shipping carriers, fulfillment partners, analytics providers, marketing providers, customer service providers, and other vendors that support our business.

We share information only as reasonably necessary for these providers to perform services on our behalf or where otherwise permitted by applicable law.

We may also disclose personal information when required by law, legal process, regulatory requirements, or when reasonably necessary to protect our rights, customers, business, or services.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, maintain shopping cart functionality, understand website usage, improve performance, and support advertising and marketing activities where permitted.

You can manage certain cookies through your browser settings, device settings, or available website cookie preference tools.

Disabling certain cookies may affect the functionality or performance of some parts of our website.

Data Retention and Security

We retain personal information only for as long as reasonably necessary for purposes such as order processing, customer service, returns and refunds, fraud prevention, accounting, legal compliance, and dispute resolution.

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information.

However, no online system, electronic transmission, or method of data storage can be guaranteed to be completely secure.

Your Rights

Depending on where you live and the privacy laws applicable to you, you may have the right to:

Request access to certain personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of certain personal information.

Request a portable copy of certain personal information.

Restrict or object to certain processing activities.

Opt out of certain targeted advertising or marketing activities where applicable.

These rights may be subject to legal limitations, exceptions, and verification requirements.

To submit a privacy-related request, contact us at service@claymoria.com and provide sufficient information for us to identify and process your request.

We may need to verify your identity before completing certain privacy requests.

Marketing Communications

Where permitted by applicable law, we may use your contact information to send promotional emails, product updates, special offers, or other marketing communications.

You may unsubscribe from promotional emails at any time by using the “Unsubscribe” link provided in those messages.

After unsubscribing from marketing communications, you may still receive transactional or service-related communications, such as order confirmations, shipping updates, return or refund information, and customer service messages.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the situation.

International Processing

Because we operate an online store and work with service providers in different locations, your personal information may be processed, stored, or transferred in countries or regions other than your own.

Where required by applicable law, appropriate safeguards will be used for international transfers and processing of personal information.

Third-Party Services

Our website may use or integrate with third-party services, including ecommerce platforms, payment processors, shipping providers, analytics services, advertising platforms, and other service providers.

These third parties may process personal information according to their own privacy policies and applicable legal obligations.

We encourage you to review the privacy policies of relevant third-party services where appropriate.

Policy Updates

We may update this Privacy Policy periodically to reflect changes to our business practices, website, services, technology, or applicable legal and regulatory requirements.

The revised Privacy Policy will be posted on this page. Where appropriate, we may also provide additional notice of material changes.

Business Information

CLAYMORIA is an online retail store owned and operated by Yiwu Pingzhan Network Technology Co., Ltd.

The company is responsible for the sale of vases and decorative home products, order processing, customer support, shipping, returns, refunds, and other transactions conducted through the CLAYMORIA online store.

Brand Name: CLAYMORIA

Company Name: Yiwu Pingzhan Network Technology Co., Ltd.

Registered Address: Room 502, Building A, Lanting Plaza, No. 1251 Chengbei Road, Futian Subdistrict, Yiwu, Jinhua, Zhejiang, China

Email: service@claymoria.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.

Contact Us

For privacy questions, privacy rights requests, purchases, shipping, returns, refunds, damaged products, or other customer service requests, please contact us at:

Email: service@claymoria.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.