Payment & Security

Payment Policy

CLAYMORIA is owned and operated by Yiwu Pingzhan Network Technology Co., Ltd.

Available payment methods are displayed during checkout. Options may vary depending on your location, currency, device, and payment provider.

All payments for CLAYMORIA products, including our vases and decorative home products, must be completed using one of the payment methods available at checkout.

Payment Authorization

All orders are subject to payment authorization, verification, and fraud-prevention checks.

Your bank, card issuer, or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold. We do not control their approval decisions or processing times.

An order may not be processed or fulfilled until the applicable payment has been successfully authorized or confirmed.

Secure Checkout

Checkout is processed through Shopify and authorized payment providers using security measures designed to protect transaction and payment information.

Payment information may be processed directly by third-party payment providers according to their applicable security standards, terms, and privacy policies.

For additional protection, always use a trusted device, updated browser, and secure internet connection when placing an order.

Prices and Charges

Product prices, shipping fees, applicable taxes, discounts, and the final order total are shown before payment is submitted.

Prices are displayed in the currency indicated on our website or during checkout.

Currency conversion charges, foreign transaction fees, card issuer fees, or other bank fees are determined by your payment provider or financial institution and are not controlled by CLAYMORIA.

Discount Codes

Discount codes must be entered before checkout is completed.

Unless otherwise stated, discount codes cannot be combined, exchanged for cash, transferred, or applied to previous orders.

Certain promotional codes may have expiration dates, minimum purchase requirements, product restrictions, or other eligibility conditions.

Payment Issues

If your payment is declined or cannot be completed, please verify that your billing information is correct and contact your bank, card issuer, or payment provider if necessary.

If you believe you have been charged incorrectly or experience another payment-related issue with your CLAYMORIA order, please contact us at service@claymoria.com and include your order number and a description of the issue.

For your security, please do not send complete payment card numbers, passwords, security codes, or other sensitive authentication information by email.

Business Information

Brand Name: CLAYMORIA

Company Name: Yiwu Pingzhan Network Technology Co., Ltd.

Registered Address: Room 502, Building A, Lanting Plaza, No. 1251 Chengbei Road, Futian Subdistrict, Yiwu, Jinhua, Zhejiang, China

Email: service@claymoria.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.

Contact Us

For questions about payments, charges, discount codes, checkout, or other payment-related matters, please contact us at:

Email: service@claymoria.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.