Return & Refund Policy
Return & Refund Policy
This Return & Refund Policy explains how customers may purchase and receive products from CLAYMORIA, when products may be returned, how to request a return, where approved returns should be sent, who is responsible for return shipping costs, and how and when refunds are processed.
CLAYMORIA is owned and operated by Yiwu Pingzhan Network Technology Co., Ltd.
Ordering and Receiving Your Order
To purchase a product, select the item you wish to buy, add it to your cart, and complete checkout using accurate contact, shipping, and payment information. An order confirmation will be sent to the email address provided during checkout.
Once your order has shipped, available tracking information will be sent to you by email. Your order will be delivered to the shipping address provided during checkout.
Please inspect your order promptly after delivery. If any product arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.
30-Day Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
To request a return, you must contact us within the 30-day return period. Return requests submitted after this period may not be accepted unless otherwise required by applicable law.
Return Eligibility
To qualify for a return, products generally must meet the following conditions:
Unused, uninstalled, and unaltered
In their original condition
Returned in the original packaging
Include all parts, accessories, manuals, and related documentation
Accompanied by valid order information or proof of purchase
Products showing signs of use, installation, alteration, customer-caused damage, or missing components may not qualify for a full refund unless the product arrived damaged, defective, incomplete, or incorrect.
Non-Returnable Items
The following items generally cannot be returned:
Customized or personalized products
Gift cards
Products clearly marked as final sale or non-returnable before purchase
Products damaged due to misuse, improper handling, or incorrect installation
Products returned without prior authorization from our customer service team
These restrictions do not affect any consumer rights provided under applicable law.
How to Request a Return
To request a return, please contact us at:
Please provide the following information whenever possible:
Your order number
The product you wish to return
The reason for the return
Clear photos or videos related to the issue, where applicable
After receiving your request, our customer service team will review it.
If your return is approved, we will provide you with the correct return address and detailed return instructions.
Please do not send any product back before receiving return authorization and the correct return address from us.
Return Address
Do not send returns directly to our registered business address.
The appropriate return warehouse may vary depending on the product, fulfillment location, and customer destination.
Once your return request has been approved, our customer service team will provide you with the correct return warehouse address and return instructions.
Products sent without authorization or to an incorrect address may not be received or processed.
Return Shipping Costs
For change-of-mind returns, incorrect product selections, size or style selection errors, or other preference-based returns, the customer is generally responsible for return shipping costs.
If we confirm that a product:
Arrived damaged
Is defective
Is missing products, parts, or accessories
Is incorrect
Is materially different from its description on our website
we will provide an appropriate refund, replacement, or return solution based on the circumstances, without additional return-related costs to the customer where applicable.
Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery.
If a product arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible at service@claymoria.com.
To help us review the issue, please provide:
Your order number
Clear photos or videos of the product
Photos of the packaging and shipping label
A brief description of the issue
Please retain the product and its original packaging until we have completed our review or provided further instructions.
Once the issue has been reviewed and confirmed, we will provide an appropriate resolution, which may include a refund, replacement, or approved return at no additional cost to you where applicable.
Refunds and Processing Time
Once an eligible returned product has been received and inspected by our return facility, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Where permitted by applicable law, reasonable deductions may be made if a returned product has missing components, customer-caused damage, signs of installation, alterations, or a reduction in value caused by handling beyond what is reasonably necessary to inspect the product.
Exchanges
Exchanges are subject to product availability.
In some cases, the fastest option may be to return the eligible product for a refund and place a new order for the desired product.
If your product arrived damaged, defective, incomplete, or incorrect, please contact us before placing a new order so that we can provide an appropriate solution.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at service@claymoria.com.
We will make reasonable efforts to process your cancellation request. However, cancellation cannot be guaranteed once an order has entered processing, warehouse fulfillment, packaging, or shipping preparation.
If your order has already shipped, it may no longer be possible to cancel it. After receiving the order, you may request a return in accordance with this Return & Refund Policy.
Business Information
Brand Name: CLAYMORIA
Company Name: Yiwu Pingzhan Network Technology Co., Ltd.
Registered Address: Room 502, Building A, Lanting Plaza, No. 1251 Chengbei Road, Futian Subdistrict, Yiwu, Jinhua, Zhejiang, China
Email: service@claymoria.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 1–2 business days.
Contact Us
If you need assistance with orders, shipping, returns, refunds, exchanges, damaged or defective products, or order cancellations, please contact us at:
Email: service@claymoria.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 1–2 business days.